What to Do If You're Not Satisfied with Your Order
Food quality and safety is important for customers and the business serving you. If your order gives you concerns, it is acceptable to address them with the food truck. This gives them an opportunity to rectify the situation, improve business practices, and gives them a second chance to provide a great experience. If you are not satisfied with your order, try talking to an employee, taking a picture for future reference, and contacting the food truck owner directly.
Talk to an Employee
Most of the time dissatisfaction with your food order is a simple mistake. Employees are working hard and fast to get you your food in a timely manner. Because of this, details like custom orders can sometimes slip. Before getting upset, try talking to an employee. Tell them what you don’t like and what you were hoping for. Often, the employee will be eager to make you a new order that fits your request.
Take a Picture
Pictures go a long way in proving your point. If you find something foreign in your food, take a picture. It is hard to dispute something when you have evidence. These pictures can be used when talking with the food truck to find a solution. They can also be used for writing reviews, if it comes down to it. Patience and understanding is key, but if the food truck refuses to remedy the situation, warning future customers of bad experiences is a service to the community.
Contact the Food Truck Owner
Occasionally, the owners of food trucks are not present at the time of service. If there is a problem with your order that cannot easily be fixed or raises a high level of concern, you should ask for the contact information of the food truck’s owner. (*Tip: you can find contact info for each food truck listed in our app.) Reach out to the owner, send pictures, and let them know the issue. The owner can then use your correspondence to conduct quality control with their employees and make necessary changes to ensure it doesn’t happen again.
Food trucks are small businesses that rely on their reputation to keep going. They want to correct mistakes and improve their operations to make a better name for themselves and provide a more enjoyable experience for you. Don’t be afraid to reach out and address your concerns when your order is not up to par.
There are various indicators that can alert you to bad food prior to purchasing. Be sure to check out our article to Signs You Can Trust the Food You’re Eating for helpful tips to filter out bad food vendors.